Rebooking and Refund Policy

We understand that travel plans can change. To better serve our guests while ensuring fairness to property owners, we offer a rebooking option subject to the following terms:

1.    Eligibility for Rebooking

• Rebooking requests must be submitted at least 14 days before the scheduled check-in date. 

• Requests received within 14 days of check-in are not eligible for rebooking and will follow the cancellation policy.

1.2    Eligibility for Rebooking - Tivoli by the Sea Units

• Rebooking requests must be submitted at least 30 days before the scheduled check-in date. 

• Requests received within 30 days of check-in are not eligible for rebooking and will follow the cancellation policy.

2. Rebooking Fee

• A non-refundable rebooking fee of $150 (or 10% of the reservation total, whichever is greater) will apply to each rebooking request. 

• The rebooking fee must be paid at the time the request is approved.

3. Conditions for Rebooking

• The new stay must be booked at the same property if available. If the same property is unavailable, Beachside reserves the right, in its sole discretion, to provide a different property commensurate with the property initially booked. 

• The new stay must be scheduled within 12 months of the original reservation date. 

• Guests may rebook once per reservation. Additional rebooking requests will not be allowed.

4. Rate Adjustments

• If the new reservation is for a higher nightly rate or longer stay, the guest is responsible for paying the difference.

• If the new reservation is for a lower nightly rate, the difference will not be refunded or credited.

5. Confirmation

• Rebooking is confirmed only after payment of the rebooking fee and any applicable rate differences. 

• Guests will receive a revised confirmation email once the rebooking is finalized.

6. Exceptions

• In the event of a government-issued travel restriction or natural disaster affecting the property, the rebooking fee may be waived at the sole discretion of Beachside.

7. Refund Policy

• Full Refund: Reservations canceled within 24 hours of booking and at least 30 days before check-in are eligible for a full refund. 

• Partial Refund: Reservations canceled at least 14 days before check-in but outside the 24-hour booking window are eligible for a refund of amounts paid, less the cancellation fees. 

• No Refund: Reservations canceled within 14 days of check-in are not eligible for any refund.

• Refunds, when applicable, will be processed back to the original payment method within 7–10 business days.