FAQ's

4:00 PM

10:00 am

The office is open 9:00am - 6:00pm daily.

Holiday hours may vary.

IF THE PROPERTY OFFERS HIGH SPEED INTERNET, TECH  SUPPORT IS NOT PROVIDED AND  SOME UNITS MAY BE WIRELESS ONLY.  BRINGING YOUR OWN “HOTSPOT” IS RECOMMENDED

Some units are pet friendly. There is a 2-pet limit. Breed and weight restrictions apply. Pets must follow the requirements, otherwise not accepted. There is an additional fee of $39.00 per day - Per Pet. Please call the office to check availability and charges.

All rooms are non-smoking, there is a $250.00 cleaning fee if the guest smokes in the room. Smoking is available in designated areas outside your room.

We provide one guaranteed spot per reservation. Please call our office for availability if you need additional parking.

Some of our units do have a minimum night of stay, this varies depending season, for any questions, please do not hesitate to contact our staff via the guest support chat box on our homepage!

Bookings will not be made more than one (1) year in advance.

We accept travelers’ cheques, debit, Visa, MasterCard, or Discover Card for payment.  Checks were only acceptable if received three weeks prior to check-in date

Fees include: 13.0% sales tax added to all rates. Cleaning charges may apply depending on which property a reservation is for. Resort fee Price differs from each property. A $39 pet fee per day - per pet will be charged if a dog is present in a pet friendly room. A $250 charge will be applied if there is evidence of Smoking in any of the units. If there is any property damage inside or outside the unit a $500 - $2,000 damage charge will incur.

WITHIN 14 DAYS 100% OF TOTAL REVENUE WILL BE FORFEITED. WE RESERVE THE RIGHT TO CANCEL ANY RESERVATION, SUBJECT TO ISSUING A FULL REFUND. IN THE EVENT OF A GUEST CANCELLATION OUTSIDE OF 14 DAYS, A $125.00 RESTOCKING FEE WILL APPLY TO ALL CANCELED RESERVATIONS. INDIVIDUAL RATE POLICIES MAY VARY.

IN CASE OF EMERGENCIES, INCLUDING HURRICANE EVACUATIONS, WE RECOMMEND PURCHASING TRIP INSURANCE FROM AN AUTHORIZED AGENT.  MANY COMPANIES OFFER COVERAGE ONLINE. IF YOU CANCEL DUE TO A HURRICANE, YOU HAVE THREE (3) OPTIONS: 1. CANCEL AND LOSE YOUR DEPOSIT 2. RESCHEDULE IN THE SAME UNIT WITHIN 2 MONTHS AND RETAIN YOUR DEPOSIT 3. ARRIVE AND SHOULD MANDATORY EVACUATION BE NECESSARY, WE WILL CREDIT THE NIGHTS OF THE EVACUATION.

The event fee is $3000.00. We also require a security deposit of $1000.00 that will be refundable if there is no damage to the home or property. Both will be due at booking.

The security deposit will be refunded within 30 days of departure if there is no damage to the property and home.

A minimum number of nights stay will be required to have an event onsite. During season, February, March, April, June and July will require a 7 night stay. During May and November we would require a 5 night stay. During August, September, October and January we would require a 3 night stay. During holidays we would require a 7 night stay.

No! But, any and all vendors not on the preferred vendors list must be approved by Las Palmas.

A copy of all arrangements with outside vendors and schedule of events, will need to be supplied to Las Palmas, for review, at least 30 days prior to event and must include a schedule of drop offs and pick-ups. 

A coordinator must be utilized for the event.

Yes. Wedding insurance must be purchased.

Las Palmas does have access to a private beach area for an additional fee and can be to be arranged at booking based on availability.

All entertainment must end by 10:00 p.m. No exceptions.

All guests and their vehicles must be off the property by 11:00 p.m.

Las Palmas - 5409 Plaza LLC - will not be held responsible for any delays or cancelations of events due to adverse weather conditions, including hurricanes and Red Tide. We require the purchasing of Wedding Insurance for these unlikely events.