What time is check in?
What time is check out?
What are your hours of Operation?
The office is open 9:00 am till 7:00pm daily
Do all properties offer Wi-Fi?
IF THE PROPERTY OFFERS HIGH SPEED INTERNET, TECH SUPPORT IS NOT PROVIDED AND SOME UNITS MAY BE WIRELESS ONLY. BRINGING YOUR OWN “HOTSPOT” IS RECOMMENDED
Do you accept pets?
Can you smoke in your room?
All rooms are non-smoking, there is a $200.00 cleaning fee if the guest smokes in the room. Smoking is available in designated areas outside your room.
What parking is available?
We provide one guaranteed spot per reservation. Call office for availability if you need additional parking
What are your minimum stay requirements?
Some of our units do have a minimum night of stay, this varies depending season, for any questions, please do not hesitate to contact our staff via the guest support chat box on our homepage!
How far out can I make a reservation?
Bookings will not be made more than one (1) year in advance.
We accept travelers’ cheques, cash, debit, Visa, MasterCard, or Discover Card for payment. Checks were only acceptable if received three weeks prior to check-in date
Are there any additional fees?
12.0% sales tax added to all rates. Cleaning charges may apply depending on which property a reservation is for. Resort fee Price differs from each property. A $30 pet fee per day will be charged if a dog is present in a pet friendly room. A $200 charge will be applied if there is evidence of Smoking in any of the units. If there is any property damage inside or outside the unit a $250 damage charge will incur.
What is the cancellation policy?
WITHIN 30 DAYS 100% OF TOTAL REVENUE WILL BE FORFEITED. WE RESERVE THE RIGHT TO CANCEL ANY RESERVATION, SUBJECT TO ISSUING A FULL REFUND. IN THE EVENT OF A GUEST CANCELLATION OUTSIDE OF 30 DAYS, A $50.00 RESTOCKING FEE WILL APPLY TO ALL CANCELED RESERVATIONS. INDIVIDUAL RATE POLICIES MAY VARY.”
IN CASE OF EMERGENCIES, INCLUDING HURRICANE EVACUATIONS, WE RECOMMEND PURCHASING TRIP INSURANCE FROM AN AUTHORIZED AGENT. MANY COMPANIES OFFER COVERAGE ONLINE. IF YOU CANCEL DUE TO A HURRICANE, YOU HAVE THREE (3) OPTIONS: 1. CANCEL AND LOSE YOUR DEPOSIT 2. RESCHEDULE IN THE SAME UNIT WITHIN 2 MONTHS AND RETAIN YOUR DEPOSIT 3. ARRIVE AND SHOULD MANDATORY EVACUATION BE NECESSARY, WE WILL CREDIT THE NIGHTS OF THE EVACUATION.